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Refunds & cancellations

Before departure. Coach bookings can be cancelled from My tickets up to 6 hours before the scheduled departure. The fare is refunded to the original payment source; the RahKhiz service fee is non-refundable. Refunds are issued through the payment gateway within 3–7 business days depending on your bank or wallet.

Within 6 hours of departure. Cancellations are subject to the operator's own policy shown at booking. Some operators allow a partial credit; others treat the ticket as used.

After departure. Tickets cannot be cancelled once the service has departed.

Operator cancellations. If an operator cancels a departure, every affected passenger is notified and the full amount (including the service fee) is refunded automatically.

City rides (taxi, rickshaw, bike). A ride can be cancelled free of charge until the driver has started it. Rides are paid by QR when the driver arrives; cash payments to drivers are not permitted. If a ride ends unpaid, RahKhiz e-mails the passenger a payment QR and records the payment as due.

Privacy policy

RahKhiz collects the details needed to issue and verify tickets: your name, phone, e-mail and the ID number required by operators at boarding. Payment details are handled by the licensed payment gateway; RahKhiz never stores card numbers or wallet PINs.

Your approximate location is derived from your IP address so that we can show the routes, operators and currency of your country and to prevent fraud (VPN and proxy connections are refused). We keep access logs for 30 days.

Ticket data is shared with the operator of the service you booked so that they can verify you at boarding. We do not sell personal data. You can request a copy or deletion of your data at privacy@rahkhiz.com.

Terms of service

• RahKhiz is a marketplace. The transport service is provided by the operator named on your ticket; RahKhiz issues the ticket and processes the payment on the operator's behalf.
• Tickets are personal and non-transferable. Present the ticket QR and your ID at boarding. Arrive at least 30 minutes before departure for coach services.
• Fares shown include all taxes and the RahKhiz service fee unless stated otherwise at checkout.
• A booking is confirmed only when the payment has been received; unpaid bookings expire and their seats are released automatically.
• Operators are responsible for schedule adherence, vehicle condition and on-board service; RahKhiz supports you in resolving complaints and refunds.

Operator terms

Operators are verified by RahKhiz before going live and receive a unique Company ID that is required, together with their e-mail and password, for every login. Commercial terms are agreed between RahKhiz and each operator and are visible only in the operator's own console, where monthly statements and ticket-level ledgers are available. Independent taxi, rickshaw and bike drivers are verified individually by RahKhiz before they can accept rides.

Last updated September 2026. These policies are a sandbox draft for platform evaluation.